Sơ lược về công ty :   
Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given. We focus on flawless journeys – why not let us help shape yours?
Quy mô công ty :   4 sao
Vị trí tuyển dụng: tuyển FRONT OFFICE MANAGER
Mô tả công việc:
Operations

•         Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
•         Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
•         Remain accountable for all elements of the department operations.
•         Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.  Continue to capture best current practice in new LSOPs relating to front office operation.
•         Drive the implementation of all sales and promotional programmes of the hotel.  Take personal responsibility for driving Upselling within the property.
•         Monitor daily arrivals and action as appropriate for any VIP or special request.  Liaise with housekeeping, room service and guest relations where necessary to complete the action.
•         Develop and maintain a motivational working environment within the department.
•         Provide coaching and counseling, support and guidance to the associates as required.
•         Ensure associates are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
•         Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
•         Establish and maintain effective employee relations.
•         Liaise with HR in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity.
•         Control payroll and business expenses of the department.
•         Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission.
•         Assist the Accounting Department in collecting outstanding, especially bills from tour leaders, local representative of operator and local agencies.
•         Provide assistance to local representatives of tour operators and travel agencies.
Xem chi tiết tại: hoteljob.vn/Home/Ho-so/Ho-so-chi-tiet/7213/51651/FRONT-OFFICE-MANAGER.aspx